Privacy Policy

1. Purpose of Collecting Consumer Personal Information

Our website collects information such as full name, email, and phone number from Consumers. These are essential details required for us to easily contact Consumers for sales consultation or related support, ensuring the protection of Consumer rights.

All collected information is solely used to enhance Phở Công’s Consumer services and promptly address any needs that may arise.

2. Scope of Information Usage

Consumer-provided data is used for purposes including:

  • Contact for product consultation, appointments, order confirmation, delivery details, placing orders, and resolving Consumer complaints.
  • Sending marketing emails, promotions about our Vietnamese cuisine, knowledge sharing, order updates, and addressing Consumer concerns.
  • Providing information upon legal requests from competent authorities relating to any breach of law by Consumers.

3. Information Retention Period

Personal data is securely stored on our system. When Consumers are no longer potential clients or discontinue our services, the management will request the deletion of their information.

4. Parties Who May Access This Information

Consumer information collected may be accessed by the management and relevant departments within Phở Công, as well as legal authorities when required for law enforcement.

5. Address of Information Collecting and Managing Entity, Including How Consumers May Make Inquiries About the Collection and Handling of Their Data

6. Methods and Tools for Consumers to Access and Edit Their Personal Data on the E-commerce System

Consumers may edit or delete their personal information by contacting our hotline directly. Upon receiving your request, we will confirm the details and, where applicable, promptly address your concern within 24 hours.

7. Mechanism for Receiving and Resolving Complaints Regarding Misuse or Disclosure of Personal Information

If you discover your personal information has been used for the wrong purpose or scope, please file a complaint with our hotline. We will verify the case and take appropriate measures within 24 hours once your feedback is confirmed.

8. Commitment to the Confidentiality of Consumer Personal Information

Phở Công is committed to keeping Consumer personal information strictly confidential as per our privacy protection policy. Information is only collected and used with Consumer consent, except where otherwise required by law.

We will not share, transfer, provide, or disclose Consumer personal data to any third party without consent.

If our information storage system is compromised by hackers leading to a loss of Consumer data, we will notify authorities for timely investigation and inform the affected Consumers.

Consumers must provide complete and accurate personal information such as name, email, and phone number, and are responsible for the legality of this data. Phở Công is not liable for nor will resolve complaints related to Consumer rights if the information given upon registration is found to be incorrect.